Resident Liaison & Community Engagement Specialist

United Living Group; Weybridge; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Job summary

United Living Group is hiring a Resident Liaison Officer to be a visible daytime contact for residents during property works. You will engage via newsletters, meetings, visits and open days, ensuring residents understand works processes and timelines.

You will coordinate handover of keys to site teams, deliver high-quality aftercare, and manage expectations between residents, the client and our operations teams. A UK driving licence and reliable car are required.

Qualifications

• Experience as Resident Liaison Officer or similar in maintenance or asset management.
• Experience with contractor or client-side liaison.
• Ability to manage difficult situations under pressure.
• Resilient under pressure and discreet in a public-facing role.
• Must have UK driving licence and own car.

Responsibilities

• Be a visible point of contact for residents through newsletters, meetings, visits and open days.
• Communicate updates and changes to residents regarding works processes.
• Coordinate handover of keys to site teams and provide high standard of customer aftercare.
• Manage expectations between residents, the client and our operations teams.

Skills

Excellent communication

Stakeholder management

Customer service

Job description

United Living Group is hiring a Resident Liaison Officer to be a visible daytime contact for residents during property works. You will engage via newsletters, meetings, visits and open days, ensuring residents understand works processes and timelines.

You will coordinate handover of keys to site teams, deliver high-quality aftercare, and manage expectations between residents, the client and our operations teams. A UK driving licence and reliable car are required.