Resident Liaison Officer

Ian Williams Ltd.; Birmingham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Profit sharing

Private mileage scheme + fuel card

Pension contribution up to 5%

Annual leave buy/sell options

Life Insurance 3x salary

Lighthouse Charity access

Specsavers vouchers

Training & development opportunities

Trade discounts

Job summary

Ian Williams Ltd is seeking a Resident Liaison Officer to join our Painting Business in Birmingham. The role focuses on communicating about upcoming renovation works, progress and completion, while building strong relationships with residents and external partners.

You will be proactive in maintaining customer satisfaction, producing records and reports, and resolving issues in collaboration with contractors and clients. A full UK driving licence is essential to undertake the role.

Qualifications

• Excellent communication and customer service skills.
• Experience as Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer is preferred.
• Strong organisational skills with ability to prioritise and resolve issues.
• IT skills including MS Word and Outlook.
• Full UK driving licence is essential.

Responsibilities

• Be the first point of contact for residents and site teams about renovation works.
• Maintain relationships with residents through letters, visits and calls to ensure satisfaction.
• Produce and update reports on customer satisfaction and progress.
• Proactively resolve problems in relation to works, coordinating with all parties.

Skills

Communication

Customer Service

Organisational skills

IT skills

Driving licence

Education

Experience as RLO/TLO/Social Value Officer

Tools

MS Word

Outlook

Job description

Ian Williams is seeking a Resident Liaison Officer to join our Painting Business in Birmingham. Thisis an invaluable role that will ensure Ian Williams continues to work in partnership withthe local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in.

If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you!

Benefits include:

• Be part of the company profit share scheme (9.33%of base salary achieved last year)
• Private mileage scheme and fuel card
• Let us help you prepare for your future with an employer pension contribution of up to 5%
• Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3days per year
• Life Insurance, 3x your salary
• Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.

Resident Liaison Officerrole:

• You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the teamresponsible for communicating internally and externally about upcoming renovation works, the progress, and its completion
• Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow
• Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract
• Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.

What will you bring as a Resident Liaison Officer?

• Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate
• Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered
• Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution
• Excellent IT skills, including Microsoft (Word and Outlook)
• A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.

Additional Benefits include:

• Enhanced maternity/ paternity pay
• Training and development opportunities
• Trade discounts from our preferred suppliers for you and your friends and family
• Specsavers vouchers
• For information on all other additional benefits, please visit our website.

About Ian Williams Ltd

Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.

We reserve the right to shortlist prior to the closing date based on application volumes.

Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer.Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.

Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located atour website.