Resident Liaison & Community Relations (Hybrid)

HLS McConnell Ltd; England; Híbrido; GBP 26.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave

Birthday day off

EAP program

Pension plan

Career development

Training allowance

Hybrid work

Home setup allowance

Eye care benefits

Travel opportunities

Descripción de la vacante

HLS McConnell Ltd is seeking a Resident Liaison Officer to support site teams by coordinating access, information, and relationships with residents, occupiers and users of the affected homes and buildings. Reporting lines may vary to Site Manager or Senior RLO.

The role covers developing a Resident Communication Plan, visiting residents before works, handling inquiries and complaints, and ensuring GDPR compliance while acting as a positive ambassador for McConnell.

Formación

• Good interpersonal skills.
• Excellent verbal and written communication.
• Driving Licence.
• Experience with Microsoft Office.

Responsabilidades

• Manage relationships with residents and occupiers of homes and buildings.
• Arrange access to enable works.
• Manage communications and complaints from customers, residents and occupiers.
• Be a conduit between Ops Team and residents for all communications.
• Develop and implement a Resident Communication Plan (RCP).
• Carry out resident visits prior to works.
• Prepare monthly RLO reports.
• Ensure GDPR compliance in data handling.

Conocimientos

Interpersonal skills

Verbal communication

Written communication

Driving licence

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

HLS McConnell Ltd is seeking a Resident Liaison Officer to support site teams by coordinating access, information, and relationships with residents, occupiers and users of the affected homes and buildings. Reporting lines may vary to Site Manager or Senior RLO.

The role covers developing a Resident Communication Plan, visiting residents before works, handling inquiries and complaints, and ensuring GDPR compliance while acting as a positive ambassador for McConnell.