Resident Liaison Officer: Customer Care & Community Impact

Connolly Ltd; Oldham; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Generous holiday entitlement

Ongoing training and development

Job summary

Connolly Ltd is seeking a Customer Liaison Officer to bridge residents, clients and site teams during refurbishment projects in Greater Manchester. You will ensure clear communication, address concerns and support residents to feel valued while works are carried out in their homes.

The role focuses on building trust, delivering a professional and compassionate service, and coordinating community engagement activities while supporting the project team.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to build trust and rapport with residents and stakeholders.
• Full UK driving licence and clean licence required.
• Strong organisational and administrative skills.
• Good IT skills, including MS Office applications.
• Ability to work independently while contributing to the team.
• Proactive approach to problem solving.

Responsibilities

• Build strong, positive relationships with residents throughout project delivery.
• Act as first point of contact for resident enquiries and concerns.
• Provide clear, accurate and timely communication regarding planned works.
• Prepare and distribute resident information and project updates.
• Organise and attend resident consultation events and community engagement activities.
• Support vulnerable residents and understand individual needs.
• Liaise with housing associations, local authorities, client representatives and site teams.
• Manage customer complaints and address concerns professionally.
• Monitor customer satisfaction and identify improvement opportunities.
• Maintain records, logs and project documentation.
• Support operational teams to deliver an exceptional resident experience.

Skills

Interpersonal skills

Communication skills

Driving licence

Organisational skills

IT skills (MS Office)

Problem solving

Independent working

Tools

MS Office

Job description

Connolly Ltd is seeking a Customer Liaison Officer to bridge residents, clients and site teams during refurbishment projects in Greater Manchester. You will ensure clear communication, address concerns and support residents to feel valued while works are carried out in their homes.

The role focuses on building trust, delivering a professional and compassionate service, and coordinating community engagement activities while supporting the project team.