Resident Engagement & Communications Liaison

Lambeth Made; United Kingdom; À distance; GBP 26 000 - 38 000; Plein temps

Résumé du poste

McConnell is seeking a Resident Liaison Officer to work with the site management team, coordinating access, information flow, and relationships with residents, occupiers and users of the homes and buildings under construction. This role reports to the Site Manager/Project Manager and may also report to a Senior RLO.

The role involves managing resident relations, communications, risk mitigation, and acting as a positive ambassador for the company.

Responsabilités

• Manage relationships with residents and occupiers of homes and buildings
• Arrange access to enable the works
• Manage communications and complaints from customers, residents and occupiers
• Help mitigate the impact of the works on residents and occupiers
• Be a positive ambassador for McConnell, using empathy and effective communication to achieve high levels of customer satisfaction and service excellence
• Take personal responsibility to understand and comply with site SHEQ standards
• Wear PPE at all times
• Report any concerns for resident or occupier health and safety to the Site Manager
• Ensure risks, near misses and incidents are reported promptly
• Be the conduit between the Ops Team and residents for communications
• Develop relationships with customer representatives
• Ensure all customer and resident related administration is in accordance with the QMS
• Induct new RLOs where required
• Maintain confidentiality and GDPR compliance
• Develop and implement a Resident Communication Plan (RCP)
• Carry out resident visits prior to work to suit the RCP
• Provide contact numbers and packs detailing the RLO and project process
• Assess high risk and vulnerable residents and tailor works accordingly
• Carry out surveys and arrange access and dates with residents
• Consult with resident representatives and groups when required
• Distribute high quality communication materials for residents
• Prepare monthly RLO reports
• Manage resident complaints through to completion
• Arrange and conduct satisfaction surveys and provide aftercare packs
• Support community initiatives with the Senior RLO and Community Investment Team

Description du poste

McConnell is seeking a Resident Liaison Officer to work with the site management team, coordinating access, information flow, and relationships with residents, occupiers and users of the homes and buildings under construction. This role reports to the Site Manager/Project Manager and may also report to a Senior RLO.

The role involves managing resident relations, communications, risk mitigation, and acting as a positive ambassador for the company.