Resident Relations & Access Coordinator

HLS McConnell Ltd; Maidstone; Presencial; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous annual leave

Hybrid working environment

Home setup allowance

Employee Assistance Programme (EAP)

Pension plan with Mauve Group

Annual training allowance for career开发

Optical benefits

Descripción de la vacante

HLS McConnell Ltd in Maidstone is seeking a Resident Liaison Officer to support site management by coordinating access, information, and resident relations throughout the works.

You will lead communications with residents and occupiers, gather feedback, manage complaints, and help minimise disruption while maintaining high levels of service. A strong customer-care focus and good IT skills are essential.

Formación

• Good interpersonal skills.
• Excellent verbal and written communication skills.
• Driving Licence.
• Experienced with Microsoft Office.
• Previous customer service experience.
• Understanding and respect for Health and Safety.

Responsabilidades

• Manage relationships with residents and occupiers of homes and buildings.
• Arrange access to enable the works.
• Manage communications and complaints from customers, residents and occupiers.
• Help mitigate the impact of the works on residents and occupiers.
• Be a positive ambassador for McConnell, using empathy and effective communication to achieve high levels of customer satisfaction and service excellence.
• Develop effective working relationships and communication lines with customer representatives.

Conocimientos

Good interpersonal skills

Verbal & written communication

Driving Licence

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

HLS McConnell Ltd in Maidstone is seeking a Resident Liaison Officer to support site management by coordinating access, information, and resident relations throughout the works.

You will lead communications with residents and occupiers, gather feedback, manage complaints, and help minimise disruption while maintaining high levels of service. A strong customer-care focus and good IT skills are essential.