Resident Liaison & Community Engagement Specialist

MMP Consultancy Limited; Manchester; On-site; GBP 21,000 - 32,000; Full time

Job summary

MMP Consultancy Limited is seeking a proactive Resident Liaison Officer to support delivery of works programmes. You will work closely with Contract Managers to facilitate resident consultation and involvement, ensuring residents are informed and engaged throughout the process.

You will have experience in social housing or local authority environments, with the ability to manage challenging situations and communicate effectively at all levels, including residents, managers and partners.

Qualifications

• Experience in social housing or local authority work.
• Proven ability to liaise with residents and manage vulnerable groups.
• Experience supporting planned works programmes.
• Ability to handle challenging and complex situations.

Responsibilities

• Attend Resident Surgeries and assist vulnerable residents reporting repairs, keeping residents and scheme managers updated.
• Organise consultation events and attend meetings as required.
• Identify vulnerabilities and liaise with housing officers or support services; record in systems.
• Investigate and report complaints and MP/Councillor enquiries, ensuring timely resolutions.

Skills

Resident Liaison

Community Engagement

Social Housing experience

Local Authority experience

Job description

MMP Consultancy Limited is seeking a proactive Resident Liaison Officer to support delivery of works programmes. You will work closely with Contract Managers to facilitate resident consultation and involvement, ensuring residents are informed and engaged throughout the process.

You will have experience in social housing or local authority environments, with the ability to manage challenging situations and communicate effectively at all levels, including residents, managers and partners.