Resident Liaison & Community Engagement Specialist

Retrofit Professionals; Hemel Hempstead; On-site; GBP 22,000 - 30,000; Full time

Job summary

Cardo Group in Hemel Hempstead is seeking two Resident Liaison Officers to ensure residents are informed and supported during planned works and regeneration projects. You will be the main contact for residents, contractors, and housing staff, guiding communications and scheduling to minimise disruption.

Responsibilities include resident meetings, documenting feedback, coordinating access, and reporting on engagement outcomes.

Qualifications

• Experience in customer service, housing, or community engagement.
• Strong communication and interpersonal skills with residents.
• Ability to handle difficult conversations with diplomacy.
• Organisational and time management abilities.
• Proficiency with Office apps and basic databases.

Responsibilities

• Act as main point of contact between residents, contractors and housing organisation.
• Provide clear information about scope, timelines and impact of works.
• Attend resident meetings, drop-ins, and home visits to offer support.
• Coordinate with contractors and housing officers to minimise disruption.
• Maintain resident contact details and communication logs.
• Monitor works on-site and ensure contractor standards are met.

Skills

Interpersonal skills

Communication

Conflict management

Organisation

Microsoft Office

Driving license

Customer service

Data recording

Tools

Microsoft Office

Database systems

Job description

Cardo Group in Hemel Hempstead is seeking two Resident Liaison Officers to ensure residents are informed and supported during planned works and regeneration projects. You will be the main contact for residents, contractors, and housing staff, guiding communications and scheduling to minimise disruption.

Responsibilities include resident meetings, documenting feedback, coordinating access, and reporting on engagement outcomes.