Resident Liaison & Community Engagement Specialist

United Infrastructure; Heath; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Immediate interview

Job summary

United Infrastructure is seeking a proactive Resident Liaison Officer to be the visible point of contact for residents across South England. You will engage residents through newsletters, meetings, visits and open days, ensuring they understand works processes and receive timely updates.

You will coordinate handovers of keys to site teams and provide high standards of customer aftercare, balancing expectations between residents, the client and operations.

Qualifications

• Excellent communication with residents and clients.
• Experience coordinating with site teams and suppliers.
• Ability to handle sensitive or difficult conversations.

Responsibilities

• Serve as the primary point of contact for residents.
• Disseminate updates on works processes and changes.
• Coordinate key handovers to site teams.
• Deliver high-standard aftercare and manage expectations.

Skills

Communication

Stakeholder management

Public-facing role

Conflict resolution

Job description

United Infrastructure is seeking a proactive Resident Liaison Officer to be the visible point of contact for residents across South England. You will engage residents through newsletters, meetings, visits and open days, ensuring they understand works processes and receive timely updates.

You will coordinate handovers of keys to site teams and provide high standards of customer aftercare, balancing expectations between residents, the client and operations.