Resident Engagement Lead – Property Services

United Infrastructure Ltd; West Midlands; On-site; GBP 25,000 - 32,000; Full time

Job summary

United Infrastructure Ltd seeks an experienced Resident Liaison Officer to serve as a visible contact for residents, coordinating communications during works and supporting community engagement. You will help residents understand works processes and provide timely updates across newsletters, meetings, visits and open days.

You will ensure smooth handovers of keys to site teams and uphold high standards of customer aftercare, managing expectations between residents, the client and operations

Qualifications

• Naturally excellent communicator capable of working with diverse stakeholders.
• Experience in contractor or client-side resident liaison / community engagement preferred.
• Ability to remain discreet and professional in a public-facing role.

Responsibilities

• Be a visible point of contact for residents through newsletters, meetings, visits and open days.
• Communicate updates and changes related to works processes to residents.
• Coordinate handover of keys to site teams and ensure smooth customer aftercare.

Skills

Communication

Driving licence

Stakeholder management

Customer service

Job description

United Infrastructure Ltd seeks an experienced Resident Liaison Officer to serve as a visible contact for residents, coordinating communications during works and supporting community engagement. You will help residents understand works processes and provide timely updates across newsletters, meetings, visits and open days.

You will ensure smooth handovers of keys to site teams and uphold high standards of customer aftercare, managing expectations between residents, the client and operations