Regional Resident Liaison Specialist

United Infrastructure Ltd; Haywards Heath; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career progression opportunities

Job summary

United Infrastructure Ltd is seeking a proactive Resident Liaison Officer to be the visible point of contact for residents across Kent, Surrey and Sussex. You will engage residents through newsletters, meetings, visits and open days, ensuring they understand works processes and have timely updates.

You will coordinate the handover of keys to site teams, deliver a high standard of customer aftercare, and manage expectations between residents, the client and our operations teams in a demanding,

Qualifications

• Strong communication skills with the ability to handle difficult situations.
• Experience in contractor or client-side liaison roles preferred.
• Ability to work under pressure with discretion.

Responsibilities

• Be the visible point of contact for residents and communicate updates.
• Coordinate newsletters, meetings, visits and open days across Kent, Surrey and Sussex.
• Ensure residents understand works processes and deadlines, and relay changes.
• Coordinate handover of keys to site teams and provide aftercare.
• Manage expectations between residents, the client and operations teams.

Skills

Communication

Stakeholder management

Customer service

Job description

United Infrastructure Ltd is seeking a proactive Resident Liaison Officer to be the visible point of contact for residents across Kent, Surrey and Sussex. You will engage residents through newsletters, meetings, visits and open days, ensuring they understand works processes and have timely updates.

You will coordinate the handover of keys to site teams, deliver a high standard of customer aftercare, and manage expectations between residents, the client and our operations teams in a demanding,