Resident Liaison & Community Engagement Specialist

UI Social Infrastructure Limited; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

United Infrastructure seeks an experienced Resident Liaison Officer to be a visible point of contact for residents, coordinating newsletters, meetings, visits and open days. You will ensure residents are informed about works processes and communicate updates accordingly.

You will coordinate the handover of keys to site teams and provide high-quality aftercare, managing expectations between residents, the client and our operations teams.

Qualifications

• UK driving licence and own car.
• Experience in contractor or client-side resident liaison / community engagement role.
• Experience within planned or reactive maintenance or asset management is preferred.

Responsibilities

• Act as a visible point of contact for residents.
• Communicate updates and changes to residents.
• Coordinate handover of keys to site teams.
• Provide a high standard of customer aftercare and manage expectations between residents, the client and our operations teams.

Job description

United Infrastructure seeks an experienced Resident Liaison Officer to be a visible point of contact for residents, coordinating newsletters, meetings, visits and open days. You will ensure residents are informed about works processes and communicate updates accordingly.

You will coordinate the handover of keys to site teams and provide high-quality aftercare, managing expectations between residents, the client and our operations teams.