Resident Liaison Officer

United Infrastructure Ltd; Thame; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Immediate interview

Job summary

United Infrastructure Ltd seeks a Resident Liaison Officer to be the visible point of contact for residents during infrastructure works. You will communicate updates, attend newsletters, meetings, visits and open days, ensuring residents understand the works and timelines.

You will coordinate handover of keys to site teams, deliver high-quality customer aftercare, and manage expectations between residents, the client and operations teams, supporting safe, efficient project delivery.

Qualifications

• Natural communicator with ability to handle difficult situations.
• Experience in contractor or client-side resident liaison / community engagement preferred.

Responsibilities

• Engage with residents through newsletters, meetings, visits and open days to keep them informed about works.
• Coordinate handover of keys to site teams and provide high-quality customer aftercare.
• Manage expectations between residents, the client and operations teams to ensure satisfactory completion of works.

Skills

Excellent communication

Job description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas:

Utility Infrastructure

Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.

Social Infrastructure

Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Additional information

What We Offer:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.