Resident Liaison Officer

United Infrastructure Ltd; Hemel Hempstead; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Career progression opportunities

Job summary

United Infrastructure is seeking a proactive Resident Liaison Officer to be the visible point of contact for residents during works, keeping them informed through newsletters, meetings, visits and open days. You will coordinate handover of keys to site teams and ensure high standards of aftercare, managing expectations between residents, the client and the operations teams.

Experience in contractor or client-side liaison in maintenance or asset management is preferred; you will be resilient

Qualifications

• Excellent communication and the ability to work collaboratively with a range of stakeholders.
• Experience with contractor or client-side resident liaison/community engagement, preferably in planned/reactive maintenance or asset management.
• Resilient under pressure and able to maintain discretion and respect in a public-facing role.

Responsibilities

• Act as a visible point of contact for residents during works, engaging via newsletters, meetings, visits and open days.
• Coordinate handover of keys to site teams and provide high standard of customer aftercare.
• Communicate updates and changes to residents and manage expectations between residents, the client and operations teams.

Skills

Excellent communicator

Stakeholder management

Public-facing role

Discretion & confidentiality

Job description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas:

Utility Infrastructure –

Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.

Social Infrastructure –

Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Additional information

What We Offer:

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.