Resident-Focused Scheme Manager (Housing)

Niyaa People Ltd; Pontypool; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Organisation-funded enhanced DBS check

Flexible benefits package

Job summary

Niyaa People Ltd, based in Wales, is seeking a Scheme Manager to oversee two residential schemes in Abergavenny. The role focuses on resident wellbeing, strong community links, and a high-quality housing management service across sites.

You will proactively check resident wellbeing, respond to concerns and work with partners to promote engagement while maintaining professional boundaries. DBS check is required and a driving licence is essential.

Qualifications

• Previous experience in housing, scheme manager or a similar resident-facing role.
• A good understanding of housing management and tenancy-related responsibilities.
• Excellent communication and interpersonal skills.
• Genuine commitment to resident wellbeing and delivering a positive customer experience.
• Confidence to organise activities and develop community partnerships.
• Strong organisational skills and ability to work independently across multiple locations.
• A full driving licence and access to a vehicle, as travel between schemes may be required.
• Ability and willingness to complete an enhanced DBS check.

Responsibilities

• Manage the day-to-day housing management of two residential schemes in Abergavenny.
• Build positive, professional relationships with residents and promote resident wellbeing.
• Carry out wellbeing checks and respond appropriately to concerns.
• Maintain a visible, approachable and resident-focused presence.
• Organise activities, events and initiatives that encourage community engagement.
• Develop relationships with local organisations and community partners.
• Work collaboratively with colleagues to ensure schemes are safe, well-managed and welcoming.
• Provide occasional cover at other schemes for holidays and sickness.
• Travel between schemes as required.

Skills

Resident engagement

Communication skills

Community partnerships

Event planning

Organisation skills

Driving licence

Job description

Niyaa People Ltd, based in Wales, is seeking a Scheme Manager to oversee two residential schemes in Abergavenny. The role focuses on resident wellbeing, strong community links, and a high-quality housing management service across sites.

You will proactively check resident wellbeing, respond to concerns and work with partners to promote engagement while maintaining professional boundaries. DBS check is required and a driving licence is essential.