Resident-Focused Repairs Planner

Mears Group; Dartford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced maternity/paternity/adoption

Employee Assistance Programme

Mears Rewards discounts

Job summary

Mears Group in Dartford is seeking an organised and proactive Planner to join the local repairs team. You will schedule repairs, allocate works to operatives, and ensure jobs are completed quickly and to a high standard, serving residents and contractors efficiently.

You will be the key link between residents, operatives and colleagues, maintaining clear communication and high levels of customer service. This role requires a proactive approach within a busy repairs environment.

Qualifications

• Previous planning experience is required.
• Experience in building maintenance processes.
• Experience in social housing environments.
• Experience working in a fast-paced, pressurised environment.
• Strong IT skills with the ability to use job management and scheduling systems.
• Excellent time management, organisational and communication skills.
• A customer-first approach and ability to handle challenging situations.

Responsibilities

• Schedule operatives and subcontractors to ensure repairs are completed on time.
• Monitor and update repair jobs daily, including appointments and overdue tasks.
• Manage the repairs inbox and correspond with tenants and clients.
• Handle damp and mould cases and liaise with tenants and clients as needed.
• Support IT systems use and ensure schedule-of-rates codes are entered correctly.
• Communicate clearly with residents, operatives and stakeholders.
• Work with administrators, supervisors and contractors to deliver a seamless service.
• Provide cover for other planners when required and attend meetings or training.
• Adhere to company policies and Health & Safety requirements.
• Assist with reporting to monitor KPIs and targets.
• Help prioritise emergency and urgent repairs to minimise disruption.
• Maintain accurate records and documentation for audits and compliance.
• Support continuous service improvement in planning processes.

Skills

Planning experience

Building maintenance

Social housing

High-pressure environment

IT systems

Time management

Communication skills

Tools

Job management systems

Scheduling software

Job description

Mears Group in Dartford is seeking an organised and proactive Planner to join the local repairs team. You will schedule repairs, allocate works to operatives, and ensure jobs are completed quickly and to a high standard, serving residents and contractors efficiently.

You will be the key link between residents, operatives and colleagues, maintaining clear communication and high levels of customer service. This role requires a proactive approach within a busy repairs environment.