Resident-Focused Housing Repairs Advisor (Hybrid)

Cannock Chase Council; Cannock; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible and hybrid working options

Local Government Pension Scheme

23 days annual leave

Cycle to Work scheme

Free car parking

Job summary

Cannock Chase Council is seeking a professional Housing Repairs Customer Service Advisor to join our team in Cannock. You will be the first point of contact for residents seeking housing repairs and maintenance services.

Working in our fast-paced Customer Contact Centre you will handle calls, emails and online enquiries, ensuring residents access services quickly and with accurate information. This is a hybrid, permanent role with standard hours.

Qualifications

• Excellent communication and interpersonal skills
• A commitment to delivering outstanding customer service
• Experience of working in a customer service environment
• Strong problem solving skills
• IT skills sufficient to input and retrieve data using Microsoft packages and bespoke software systems
• The ability to remain calm and professional when dealing with challenging situations
• A positive, flexible approach and the ability to work as part of a team

Responsibilities

• Be the first point of contact for residents seeking housing repairs and maintenance services
• Handle calls, emails and online enquiries with accuracy and helpfulness
• Ensure residents can access housing repair services quickly and fairly

Skills

Excellent communication

Customer service

Problem solving

Calm under pressure

Team work

IT skills

Data input using software

Tools

Microsoft Office

Bespoke software

Job description

Cannock Chase Council is seeking a professional Housing Repairs Customer Service Advisor to join our team in Cannock. You will be the first point of contact for residents seeking housing repairs and maintenance services.

Working in our fast-paced Customer Contact Centre you will handle calls, emails and online enquiries, ensuring residents access services quickly and with accurate information. This is a hybrid, permanent role with standard hours.