Housing Repairs Customer Service Advisor

Cannock Chase Council; Cannock; Hybrid; GBP 26.000 - 27.000; Vollzeit

Benefits dieser Stelle

Flexible and hybrid working options

Local Government Pension Scheme

23 days annual leave

Cycle to Work scheme

Free car parking

Zusammenfassung

Cannock Chase Council is seeking a professional Housing Repairs Customer Service Advisor to join our team in Cannock. You will be the first point of contact for residents seeking housing repairs and maintenance services.

Working in our fast-paced Customer Contact Centre you will handle calls, emails and online enquiries, ensuring residents access services quickly and with accurate information. This is a hybrid, permanent role with standard hours.

Qualifikationen

• Excellent communication and interpersonal skills
• A commitment to delivering outstanding customer service
• Experience of working in a customer service environment
• Strong problem solving skills
• IT skills sufficient to input and retrieve data using Microsoft packages and bespoke software systems
• The ability to remain calm and professional when dealing with challenging situations
• A positive, flexible approach and the ability to work as part of a team

Aufgaben

• Be the first point of contact for residents seeking housing repairs and maintenance services
• Handle calls, emails and online enquiries with accuracy and helpfulness
• Ensure residents can access housing repair services quickly and fairly

Kenntnisse

Excellent communication

Customer service

Problem solving

Calm under pressure

Team work

IT skills

Data input using software

Tools

Microsoft Office

Bespoke software

Jobbeschreibung

Housing Repairs Customer Service Advisor

Role Number: CH232

Contract Type: Permanent

Hours: 37 per week (Monday - Friday 9:00am to 5:00pm)

Location: Cannock, WS11 1BG

Working pattern: Hybrid - 1 day remote

Salary: £26,016 to £26,847 a year

Closing date: 11 Nov 2026

Benefits

• Flexible and hybrid working opportunities
• Local Government Pension Scheme
• 23 days annual leave, rising to 26 days after 5 years continuous service
• Cycle to Work scheme
• Free car parking

About the role

We are looking for a professional, and customer-focused Housing Repairs Customer Service Advisor to join our team. You will be the first point of contact for residents, providing high quality advice and support for the Council’s Housing Repairs and Maintenance service.

Working in our fast-paced Customer Contact Centre you will be the front face of the Council’s Housing Repairs and Maintenance service, dealing with calls and emails covering a range of repair enquiries. This role ensures residents can access housing repair services efficiently and fairly. You will handle enquiries by phone, email and online, ensuring customers receive accurate information and excellent service.

Essential Requirements

• Excellent communication and interpersonal skills
• A commitment to delivering outstanding customer service
• Experience of working in a customer service environment
• Strong problem solving skills
• IT skills sufficient to input and retrieve data using Microsoft packages and bespoke software systems
• The ability to remain calm and professional when dealing with challenging situations
• A positive, flexible approach and the ability to work as part of a team

Equal Opportunities

Cannock Chase District Council is an Equal Opportunities Employer

Disability Confident

Proud member of the Disability Confident employer scheme

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.