Repairs Service Advisor — Hybrid (3 days in office)

TCH; Tunbridge Wells; Hybride; GBP 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Annual salary £27,760

Pension scheme

Life assurance 4x salary

Annual leave 30 days

Volunteer days

GP service & counselling

Eye test voucher

Maternity/paternity leave

Flexible benefits

Flu vaccinations

Résumé du poste

Town & Country Housing is seeking a customer-focused Repairs Service Advisor to join our busy Repairs team. As the first point of contact for around 10,000 residents, you will diagnose repair issues, arrange appointments with trade teams, and ensure a responsive, efficient service.

This full-time fixed-term role (6 months) is hybrid, with base office presence 3 days a week. You will gather customer feedback, support service improvements, and maintain accurate records to help us deliver excellent

Qualifications

• You will have experience in customer service and administration, with strong communication skills.
• Knowledge of housing or housing association services is advantageous but not essential.
• You must be organised, resilient and able to remain calm under pressure.

Responsabilités

• You will handle repair enquiries by phone, email and online channels and diagnose issues.
• You will arrange appointments with the appropriate trade teams.
• You will work with housing teams and support services to deliver a seamless service.
• You will maintain accurate records and meet performance targets.
• You will gather customer feedback and contribute to service improvement projects.

Connaissances

Customer service

Administration

Communication skills

Problem solving

Organisational skills

Outils

Microsoft Office

Description du poste

Town & Country Housing is seeking a customer-focused Repairs Service Advisor to join our busy Repairs team. As the first point of contact for around 10,000 residents, you will diagnose repair issues, arrange appointments with trade teams, and ensure a responsive, efficient service.

This full-time fixed-term role (6 months) is hybrid, with base office presence 3 days a week. You will gather customer feedback, support service improvements, and maintain accurate records to help us deliver excellent