Hybrid Housing Repairs Customer Service Advisor

Wollborg Michelson Personnel Service Inc; Cannock; Híbrido; GBP 26.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Local Government Pension Scheme

23 days annual leave rising to 26 days

Cycle to Work scheme

Free car parking

Descripción de la vacante

The Cannock Chase District Council is seeking a Housing Repairs Customer Service Advisor. You will be the first point of contact for residents, handling calls and emails to provide accurate information and support for the Council’s Housing Repairs and Maintenance service.

You will work in a fast-paced Customer Contact Centre, delivering high-quality service and ensuring residents access repairs promptly. The role offers flexible and hybrid working opportunities, a Local Government Pension

Formación

• Experience in customer service environment.
• Excellent communication and interpersonal skills.
• IT skills to input/retrieve data using MS packages and bespoke systems.

Responsabilidades

• Provide high-quality advice and support for housing repairs and maintenance.
• Handle calls, emails and online enquiries from residents.
• Act as front-line representative in the customer contact centre, ensuring fair access to services.

Conocimientos

Customer service

Communication

Teamwork

IT proficiency

Herramientas

Microsoft Office

Descripción del empleo

The Cannock Chase District Council is seeking a Housing Repairs Customer Service Advisor. You will be the first point of contact for residents, handling calls and emails to provide accurate information and support for the Council’s Housing Repairs and Maintenance service.

You will work in a fast-paced Customer Contact Centre, delivering high-quality service and ensuring residents access repairs promptly. The role offers flexible and hybrid working opportunities, a Local Government Pension