Housing Repairs Customer Service Advisor

Stafford Borough & Cannock Chase District Councils; Cannock; Hybrid; GBP 26.000 - 27.000; Vollzeit

Benefits dieser Stelle

Flexible working

Hybrid working

LGPS

Annual leave

Cycle to Work

Free parking

Zusammenfassung

Cannock Chase District Council is seeking a Housing Repairs Customer Service Advisor to be the first point of contact for residents seeking housing repairs and maintenance support. The role operates in a fast-paced Customer Contact Centre with a focus on accurate information and excellent service.

You will handle calls, emails and online queries, delivering friendly, professional assistance while using Microsoft packages and bespoke software systems.

Qualifikationen

• Excellent communication and interpersonal skills.
• A commitment to delivering outstanding customer service.
• Experience of working in a customer service environment.
• Strong problem solving skills IT skills sufficient to input and retrieve data using Microsoft packages and bespoke software systems.
• The ability to remain calm and professional when dealing with challenging situations.
• A positive, flexible approach and the ability to work as part of a team.

Aufgaben

• Be the first point of contact for residents across calls, emails and online queries.
• Provide high quality advice and support for the Council’s Housing Repairs and Maintenance service.
• Handle enquiries efficiently to ensure access to services.
• Input and retrieve data using Microsoft packages and bespoke software systems.
• Deliver a calm, professional and customer-focused service.

Kenntnisse

Excellent communication

Customer service

Problem solving

IT skills

Microsoft packages

Bespoke software

Team player

Jobbeschreibung

Housing Repairs Customer Service Advisor

Role Number: CH232

Grade C: £26,016 - £26,847 per annum

Contract Type: Permanent

Hours: 37 per week (Monday - Friday 9:00am to 5:00pm)

Why join us?

Working for Cannock Chase Council gives you the opportunity to make a real difference while enjoying excellent terms and benefits, including:

• Flexible and hybrid working opportunities
• Local Government Pension Scheme
• 23 days annual leave, rising to 26 days after 5 years continuous service
• Cycle to Work scheme
• Free car parking

About the role

We are looking for a professional, and customer-focused Housing Repairs Customer Service Advisor to join our team. You will be the first point of contact for residents, providing high quality advice and support for the Council’s Housing Repairs and Maintenance service.

Working in our fast-paced Customer Contact Centre you will be the front face of the Council’s Housing Repairs and Maintenance service, dealing with calls and emails covering a range of repair enquiries. This role ensures residents can access housing repair services efficiently and fairly. You will handle enquiries by phone, email and online, ensuring customers receive accurate information and excellent service.

About you

You will have:

• Excellent communication and interpersonal skills.
• A commitment to delivering outstanding customer service.
• Experience of working in a customer service environment.
• Strong problem solving skills IT skills sufficient to input and retrieve data using Microsoft packages and bespoke software systems.
• The ability to remain calm and professional when dealing with challenging situations.
• A positive, flexible approach and the ability to work as part of a team.

Further details are available in the supporting documentation.

Ready to make a difference?

If you’re looking for a role where your expertise will be valued, your development supported, and your work will have a meaningful impact across the local authority, we’d love to hear from you.

Closing date: Wednesday 11th November 2026

Cannock Chase District Council is an Equal Opportunities Employers