Housing Repairs Customer Service Advisor

WMJobs; Cannock; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

23 days annual leave rising to 26 days

Cycle to Work scheme

Free car parking

Job summary

The Cannock Chase District Council is seeking a Housing Repairs Customer Service Advisor. You will be the first point of contact for residents, handling calls and emails to provide accurate information and support for the Council’s Housing Repairs and Maintenance service.

You will work in a fast-paced Customer Contact Centre, delivering high-quality service and ensuring residents access repairs promptly. The role offers flexible and hybrid working opportunities, a Local Government Pension

Qualifications

• Experience in customer service environment.
• Excellent communication and interpersonal skills.
• IT skills to input/retrieve data using MS packages and bespoke systems.

Responsibilities

• Provide high-quality advice and support for housing repairs and maintenance.
• Handle calls, emails and online enquiries from residents.
• Act as front-line representative in the customer contact centre, ensuring fair access to services.

Skills

Customer service

Communication

Teamwork

IT proficiency

Tools

Microsoft Office

Job description

Housing Repairs Customer Service Advisor

Role Number: CH232

Grade: C: £26,016 - £26,847 per annum

Contract Type: Permanent

Hours: 37 per week (Monday - Friday 9:00am to 5:00pm)

Why join us?

• Flexible and hybrid working opportunities
• Local Government Pension Scheme
• 23 days annual leave, rising to 26 days after 5 years continuous service
• Cycle to Work scheme
• Free car parking

About The Role

We are looking for a professional, and customer-focused Housing Repairs Customer Service Advisor to join our team. You will be the first point of contact for residents, providing high quality advice and support for the Council’s Housing Repairs and Maintenance service. Working in our fast-paced Customer Contact Centre you will be the front face of the Council’s Housing Repairs and Maintenance service, dealing with calls and emails covering a range of repair enquiries. This role ensures residents can access housing repair services efficiently and fairly. You will handle enquiries by phone, email and online, ensuring customers receive accurate information and excellent service.

About You

• Excellent communication and interpersonal skills.
• A commitment to delivering outstanding customer service.
• Experience of working in a customer service environment.
• Strong problem solving skills IT skills sufficient to input and retrieve data using Microsoft packages and bespoke software systems.
• The ability to remain calm and professional when dealing with challenging situations.
• A positive, flexible approach and the ability to work as part of a team.

Further details are available in the supporting documentation.

Ready to make a difference?

If you’re looking for a role where your expertise will be valued, your development supported, and your work will have a meaningful impact across the local authority, we’d love to hear from you.

Closing date: Wednesday 11th November 2026

Cannock Chase District Council is an Equal Opportunities Employers