Resident Experience & Support Advisor

Student Roost; Oaks; On-site; GBP 12,000 - 15,000; Part time

Job summary

Student Roost is hiring a Customer Service Advisor at The Oaks to deliver high-quality support to residents. The role operates on an annualised hours model with an average of 18.75 hours per week, between 8am and 8pm, and includes a salary of £13,601.25 with overtime paid at 1.25x hour rate.

The position is on-site at The Oaks, with salary paid monthly as hours are distributed across the year. DBS checks are required for successful applicants and the employer emphasises an inclusive, supportive

Qualifications

• DBS check required.
• Ability to work flexibly within annualised hours.
• Excellent customer service skills.

Responsibilities

• Provide excellent customer service to residents face-to-face and over the phone.
• Respond to enquiries and resolve issues in a timely manner.
• Update and maintain accurate resident records and reports.

Job description

Student Roost is hiring a Customer Service Advisor at The Oaks to deliver high-quality support to residents. The role operates on an annualised hours model with an average of 18.75 hours per week, between 8am and 8pm, and includes a salary of £13,601.25 with overtime paid at 1.25x hour rate.

The position is on-site at The Oaks, with salary paid monthly as hours are distributed across the year. DBS checks are required for successful applicants and the employer emphasises an inclusive, supportive