Customer Service Advisor - The Oaks

Student Roost; Oaks; On-site; GBP 12,000 - 15,000; Part time

Job summary

Student Roost is hiring a Customer Service Advisor at The Oaks to deliver high-quality support to residents. The role operates on an annualised hours model with an average of 18.75 hours per week, between 8am and 8pm, and includes a salary of £13,601.25 with overtime paid at 1.25x hour rate.

The position is on-site at The Oaks, with salary paid monthly as hours are distributed across the year. DBS checks are required for successful applicants and the employer emphasises an inclusive, supportive

Qualifications

• DBS check required.
• Ability to work flexibly within annualised hours.
• Excellent customer service skills.

Responsibilities

• Provide excellent customer service to residents face-to-face and over the phone.
• Respond to enquiries and resolve issues in a timely manner.
• Update and maintain accurate resident records and reports.

Job description

Customer Service Advisor

Location: The Oaks Salary: £13,601.25 with overtime paid at 1.25 x hour rate

Hours: Average of 18.75 hours per week (contracted to 975 hours annually) between 8am to 8pm.

About Student Roost

Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

What We’re Looking For: We’re not just looking for experience, we’re looking for the right attitude!

If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July - September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.