Resident Experience Advisor – Student Accommodation

Student Roost; Nottingham; On-site; GBP 16,000 - 19,000; Part time

Job summary

Student Roost is seeking a Customer Service Advisor for its tramways student accommodation. The role involves delivering excellent resident support, handling enquiries, and processing payments within an 8am–8pm window over an annualised hours contract.

The position focuses on customer experience, debt management, and community engagement, with opportunities for growth within a supportive team at Student Roost.

Qualifications

• Experience in providing customer service, resolving enquiries and handling payments.
• Strong communication and relationship-building skills.
• Comfortable learning new systems and using MS Office.

Responsibilities

• Deliver exceptional resident experience and support.
• Handle enquiries and resolve issues promptly.
• Take payments and maintain accurate records.
• Support events and community engagement.
• Assist with debt management and admin tasks.

Skills

People person

Customer experience

Team player

MS Office

Organised

Sales & payments

Resilience under pressure

Tools

MS Office

Job description

Student Roost is seeking a Customer Service Advisor for its tramways student accommodation. The role involves delivering excellent resident support, handling enquiries, and processing payments within an 8am–8pm window over an annualised hours contract.

The position focuses on customer experience, debt management, and community engagement, with opportunities for growth within a supportive team at Student Roost.