Customer Service Advisor - The Oaks

Student Roost; Coventry; On-site; GBP 12,000 - 15,000; Part time

Job summary

Student Roost is seeking a Customer Service Advisor for The Oaks in Coventry. You'll be at the heart of creating an exceptional resident experience, offering support, safety, and a sense of community throughout their journey with us.

Roles operate on an annualised hours model with hours distributed across the year; salary remains consistent monthly. DBS check required. The employer is a Disability Confident Committed Employer, fostering inclusion and belonging for students.

Qualifications

• DBS check required for successful applicants.
• Annualised hours model with flexible distribution of hours across the year.
• Disability Confident Committed Employer promoting inclusive, diverse workplace.

Responsibilities

• Deliver friendly, supportive customer service to residents, ensuring safety and a sense of community.
• Be at the heart of creating an exceptional resident experience throughout their journey with us.

Job description

Location : The Oaks Salary : £13,601.25with overtime paid at 1.25 x hour rate

Hours : Average of 18. 75 hours per week (contracted to 975 hours annually) between 8am to 8pm.

About Student Roost

Student living is about so much more than just a room, it's about feeling at home. As a Customer Service Advisor, you'll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

What We're Looking For: We're not just looking for experience, we're looking for the right attitude!

If you're passionate about delivering great customer service and want to be part of a team that truly cares, we'd love to hear from you! Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July - September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we're committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you're looking for a role where you can bring your whole self to work and help create a home away from home for students, we'd love to have you on board.