Customer Service Advisor – Student Accommodation- Tramways

Student Roost; Nottingham; On-site; GBP 16,000 - 19,000; Part time

Job summary

Student Roost is seeking a Customer Service Advisor for its tramways student accommodation. The role involves delivering excellent resident support, handling enquiries, and processing payments within an 8am–8pm window over an annualised hours contract.

The position focuses on customer experience, debt management, and community engagement, with opportunities for growth within a supportive team at Student Roost.

Qualifications

• Experience in providing customer service, resolving enquiries and handling payments.
• Strong communication and relationship-building skills.
• Comfortable learning new systems and using MS Office.

Responsibilities

• Deliver exceptional resident experience and support.
• Handle enquiries and resolve issues promptly.
• Take payments and maintain accurate records.
• Support events and community engagement.
• Assist with debt management and admin tasks.

Skills

People person

Customer experience

Team player

MS Office

Organised

Sales & payments

Resilience under pressure

Tools

MS Office

Job description

Customer Service Advisor – Student Accommodation- Tramways

Customer Service Advisor

Salary :£17,409.60 per annum (£13.95 per hour)with overtime paid at 1.25 x hourly rate

Hours : Average of 24 hours per week (contracted to 1,248 hours annually) between 8am to 8pm.

About Student Roost

Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

What You’ll Be Doing

Why Join Student Roost?

• Customer Experience & Resident Support
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You – see here for more detail

What We’re Looking For: We’re not just looking for experience, we’re looking for the right attitude!

Skills & Qualities

• A People Person – friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A teamplayer who thrives in a supportive and collaborative environment.
• Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
• Organisedand detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm under pressure, particularly during busy periods
• No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.

Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.

Customer Service Advisor – Student Accommodation- Tramways