Resident Experience & Safety Manager

MMP Consultancy; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A social housing contractor based in Oxfordshire is seeking a Neighbourhood Manager to enhance resident satisfaction and ensure compliance with regulations. This role involves conducting property inspections, addressing tenancy issues, and engaging with residents to create thriving communities. The ideal candidate will have experience in tenancy management and be adept at problem-solving in a fast-paced environment. Join us to make a meaningful impact in social housing.

Qualifications

• Experience in tenancy management issues, familiarity with housing policies is a plus.
• Strong problem-solving and clear communication skills are essential.
• Ability to use Microsoft Office tools and adapt to new systems.

Responsibilities

• Conduct estate and property inspections to ensure safety.
• Support residents with tenancy management and concerns.
• Collaborate with internal departments for maintenance issues.
• Engage regularly with residents to communicate effectively.
• Provide tailored support to vulnerable individuals.
• Gather feedback from residents to enhance services.
• Represent the company in external meetings and court.

Skills

Experience dealing with tenancy matters

Problem-solving skills

Proficiency in Outlook, Word, and Excel

Attention to detail

Ability to work in a fast-paced environment

Job description

A social housing contractor based in Oxfordshire is seeking a Neighbourhood Manager to enhance resident satisfaction and ensure compliance with regulations. This role involves conducting property inspections, addressing tenancy issues, and engaging with residents to create thriving communities. The ideal candidate will have experience in tenancy management and be adept at problem-solving in a fast-paced environment. Join us to make a meaningful impact in social housing.