Resident Experience & Revenue Growth Manager

Hallmark Care Homes; Hagley; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Pension

Life assurance

Hallmark Rewards

Work-life balance

Job summary

Hallmark Luxury Care Homes is seeking a Customer Relations Manager to drive sales and occupancy for the home. You will build strong relationships with residents, families and external stakeholders, promoting the home through events, marketing activities and referrals.

The role emphasizes customer experience, budget awareness and clear communication across teams, with a focus on maintaining high-quality care and service while meeting revenue goals.

Qualifications

• Knowledge of budgeting and reporting metrics.
• Strong communication across residents, families and staff.
• Commitment to high-quality service and professional conduct.
• Adaptability to changing care needs and events.

Responsibilities

• Build relationships with residents, families and external stakeholders to deliver exceptional customer experience.
• Meet revenue targets and report weekly on sales and marketing activities.
• Oversee home marketing/PR events and expand professional referral networks.

Skills

Customer relationship mgmt

Sales targets

Marketing events

Budget tracking

Job description

Hallmark Luxury Care Homes is seeking a Customer Relations Manager to drive sales and occupancy for the home. You will build strong relationships with residents, families and external stakeholders, promoting the home through events, marketing activities and referrals.

The role emphasizes customer experience, budget awareness and clear communication across teams, with a focus on maintaining high-quality care and service while meeting revenue goals.