Customer Relations Manager - Grow Revenue & Resident Experience

Hallmark Care Homes; Bromsgrove; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension

Life assurance

Optional healthcare

Hallmark Rewards

Training & development

Job summary

Hallmark Luxury Care Homes is seeking a Customer Relations Manager to drive occupancy and sales, while nurturing strong relationships with residents and their families. The role blends sales, marketing and PR activities to promote the home and ensure targets are met, with a focus on delivering exceptional customer experience.

You will engage with management to support revenue goals, participate in marketing events, and build a network of professional contacts to enhance referrals, all while

Qualifications

• Knowledge of spreadsheets, budgeting and reporting metrics.
• Excellent communication skills with residents, families and staff.
• Professional and committed to high-quality service; adaptable to changing care needs.

Responsibilities

• Manage relationships with residents, families and external stakeholders to deliver the best customer experience.
• Meet revenue targets and report weekly sales and marketing activities.

Job description

Hallmark Luxury Care Homes is seeking a Customer Relations Manager to drive occupancy and sales, while nurturing strong relationships with residents and their families. The role blends sales, marketing and PR activities to promote the home and ensure targets are met, with a focus on delivering exceptional customer experience.

You will engage with management to support revenue goals, participate in marketing events, and build a network of professional contacts to enhance referrals, all while