Customer Relations Manager

Hallmark Care Homes; Bromsgrove; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension

Life assurance

Optional healthcare

Hallmark Rewards

Training & development

Job summary

Hallmark Luxury Care Homes is seeking a Customer Relations Manager to drive occupancy and sales, while nurturing strong relationships with residents and their families. The role blends sales, marketing and PR activities to promote the home and ensure targets are met, with a focus on delivering exceptional customer experience.

You will engage with management to support revenue goals, participate in marketing events, and build a network of professional contacts to enhance referrals, all while

Qualifications

• Knowledge of spreadsheets, budgeting and reporting metrics.
• Excellent communication skills with residents, families and staff.
• Professional and committed to high-quality service; adaptable to changing care needs.

Responsibilities

• Manage relationships with residents, families and external stakeholders to deliver the best customer experience.
• Meet revenue targets and report weekly sales and marketing activities.

Job description

Be Part of Something Exceptional: Join Us as a Customer Relations Manager at Hallmark Luxury Care Homes

At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of ageing and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales. As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.

The Role

Our Customer Relations Manager is responsible for sales activity and occupancy fees are met. If sales, marketing budgets and spreadsheets get you excited, we'd love to hear from you! This role isn't just about KPI's, there is an element of PR and relationship building and networking involved. Our Customer Relations Manager is actively involved in marketing events to promote their home, supporting management to ensure revenue targets are met and following through on all lead enquiries. There is also an element of building meaningful relationships with our residents and their families.

Key Responsibilities

• Management- Build trusting relationships with residents, their families and external stakeholders, set the best example to other team members of delivering the best customer experience
• Sales- Meeting revenue targets and reporting on weekly sales and marketing activities
• Marketing- Overseeing marketing/ PR events to promote the home, building a strong network of professional contacts, build upon referral opportunities

What We're Looking For

Knowledge- We'd love you to know your way around a spreadsheet and budget tracker and other reporting metrics. If you can spot trends in the market and problem solve, even better!Communication- You will be interacting with a wide range of people from residents to team members, so listening and communication skills are a must. Commitment- We would love the individual to be professional and committed to setting the best example while also promoting the high-quality service Hallmark offerAdaptability- The nature of care homes is constantly changing, so a skill in adapting quickly to the needs of the residents will help in this role

Reap the Rewards

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
• Exclusive Perks: Embrace our rewards and discount scheme Hallmark Rewards.
• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

At Hallmark Luxury Care Homes, we value diversity, respect, and collaboration.

Equal Opportunities

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process.

Together, let's make a positive difference in the lives of our residents and team members every day!