Resident Experience Manager (Temp) — 8am–4pm

Property Management Recruitment Ltd; Liverpool City Region; Sur place; GBP 24 000 - 32 000; Plein temps

Résumé du poste

Property Management Recruitment Ltd in Liverpool is seeking a professional Building Manager for an ongoing temporary role at a residential development. The position is based in Liverpool, 8am-4pm.

You will deliver outstanding resident services, greet guests, manage security checks and building logs, and coordinate with managers to maintain safety and presentation. Applicants should have experience in residential or 5-star hotels, excellent English communication, reliability, and a proactive

Qualifications

• Experience in Residential or 5* Hotels.
• Reliable and great timekeeping.
• Immaculate presentation and dress.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.

Responsabilités

• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and reviewing CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Report any incidents, problems, or complaints to the appropriate manager promptly.
• Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues.

Connaissances

Residential Hotels

Timekeeping

Professional appearance

English communication

Excellent customer service

Initiative

Description du poste

Property Management Recruitment Ltd in Liverpool is seeking a professional Building Manager for an ongoing temporary role at a residential development. The position is based in Liverpool, 8am-4pm.

You will deliver outstanding resident services, greet guests, manage security checks and building logs, and coordinate with managers to maintain safety and presentation. Applicants should have experience in residential or 5-star hotels, excellent English communication, reliability, and a proactive