Senior Ops & Guest Experience Manager (12-Month FTC)

Get Staffed Online Recruitment Limited; Liverpool; On-site; GBP 28,000 - 36,000; Part time

Benefits offered by this job

Enhanced holiday scheme

Pension scheme

Health care policy

Maternity/paternity leave

Free onsite parking

Cycle to Work

Employee Reward Platform

Wellbeing strategy

Mental Health First Aiders on site

Job summary

Get Staffed Online Recruitment Limited is recruiting a Senior Operations and Guest Experience Manager for a fixed-term contract in Liverpool. The role is part-time (15 hours across two days per week) with a 12-month term, supporting operations, guest experience and hospitality across a dynamic venue campus.

You will oversee event resource planning, staff management, and service delivery while driving customer-focused standards and continuous improvement.

Qualifications

• Significant experience in operational, venue management, hospitality or event management.
• Experience leading and developing teams.
• Strong stakeholder management and communication skills.
• Experience managing service providers, contractors or outsourced services.
• Strong commercial awareness and budget management experience.
• Ability to balance operational priorities whilst maintaining exceptional customer service standards.
• Proactive, solutions-focused approach with excellent attention to detail.

Responsibilities

• Lead and support the Operations Support, Guest Experience and Hospitality FOH teams.
• Oversee event resource planning and coordination across security, stewarding, cleaning, hospitality and venue logistics services.
• Manage customer feedback and complaint processes, ensuring excellent service recovery and continuous improvement.
• Drive the ongoing development of guest experience standards across the campus.
• Support the delivery of hospitality offerings, VIP experiences and revenue-generating services.
• Monitor operational performance, analyse data and produce management reports.
• Manage contractor and supplier relationships, ensuring service standards and contractual obligations are achieved.
• Contribute to budget management, financial control and commercial performance.
• Support the planning and delivery of high-profile events and operational projects.
• Promote a culture of collaboration, accountability, innovation and exceptional customer service.

Skills

Operational experience

Venue management

Hospitality

Event management

Team leadership

Stakeholder management

Budget management

Customer service

Job description

Get Staffed Online Recruitment Limited is recruiting a Senior Operations and Guest Experience Manager for a fixed-term contract in Liverpool. The role is part-time (15 hours across two days per week) with a 12-month term, supporting operations, guest experience and hospitality across a dynamic venue campus.

You will oversee event resource planning, staff management, and service delivery while driving customer-focused standards and continuous improvement.