Premium Residential Building Manager — Lead On-Site Team

QED Property Management Ltd; Manchester; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Discretionary bonus

Health & dental insurance

Life assurance

Monthly team events

Job summary

QED Property Management Ltd is recruiting an experienced Building Manager for a flagship residential building in Manchester. You will lead an on-site team to deliver exceptional resident experiences and maintain premium standards across day-to-day operations.

You will shape the operational model from the start, hire your team, and set processes that drive occupancy, retention and asset value, while ensuring health and safety compliance and budget control.

Qualifications

• Minimum 2 years' experience managing a premium BTR or residential building.
• Proven track record hiring, leading and managing on-site teams - concierge, maintenance and cleaning.
• Experience with building management systems, resident apps and digital communication tools.
• IOSH or NEBOSH qualifications are desirable.
• TPI BTR qualifications or similar industry accreditation are desirable.
• High personal standards, excellent communication skills and a proactive 'fix it first' mindset.
• Ability to work independently, prioritise competing demands and take ownership of outcomes.
• Must have the legal right to work in the United Kingdom.

Responsibilities

• Lead the day-to-day operations of a flagship residential building, setting standards for service, presentation and professionalism across the on-site team.
• Own the resident experience end-to-end - from move-ins and renewals to departures, events, communications and dispute resolution.
• Plan and deliver a calendar of curated community events that build genuine resident engagement and strengthen retention.
• Oversee the operation of high-end amenities, including pool, spa, gym, coworking space and resident lounge.
• Manage a dedicated on-site team including concierge, maintenance technician and cleaning staff, ensuring coverage, quality and development.
• Work with the Maintenance Technician and external contractors to coordinate repairs, planned maintenance and void turnaround works to a high standard.
• Collaborate closely with Lettings, Block, Facilities and Compliance teams to support new lettings, renewals and resident retention initiatives.
• Take ownership of health and safety compliance, fire safety, access control, CCTV and emergency response procedures.
• Conduct regular inspections of common areas and apartments, following up on compliance reports and remediation requirements.
• Manage building budgets and exercise day-to-day control over service charge expenditure, negotiating supplier contracts for best value.
• Monitor resident satisfaction, online reputation and operational performance, using insights to improve service and commercial outcomes.
• Understand local market conditions, competitor buildings and resident expectations to continually improve the building's proposition.

Skills

Team leadership

Resident communication

Health & safety

Digital tools

Problem solving

Tools

BMS systems

Job description

QED Property Management Ltd is recruiting an experienced Building Manager for a flagship residential building in Manchester. You will lead an on-site team to deliver exceptional resident experiences and maintain premium standards across day-to-day operations.

You will shape the operational model from the start, hire your team, and set processes that drive occupancy, retention and asset value, while ensuring health and safety compliance and budget control.