Temporary Night Concierge

Property Management Recruitment Ltd; Liverpool City Region; Sur place; GBP 12 000 - 18 000; Temps partiel

Résumé du poste

Property Management Recruitment Ltd is seeking a professional Concierge for a leading residential development in Liverpool. This ongoing temporary night-shift role runs 4pm–11pm or 11pm–8am, with immediate start.

You will deliver superb resident service, maintain security, and support building operations. Ideal candidates have experience in residential or 5-star hotel environments, impeccable presentation, and excellent English communication.

Qualifications

• Experience delivering high-level customer service in residential or luxury hotel settings.
• Strong communication and professional presentation.
• Demonstrated initiative and ability to work independently.

Responsabilités

• Deliver excellent customer service to all residents.
• Greet residents professionally and courteously.
• Proactively anticipate residents' needs.
• Assist guests and colleagues within the development.
• Maintain a secure environment and conduct security checks.
• Carry out regular building checks and log maintenance needs.
• Follow SOPs and keep communal areas clean and presentable.
• Report incidents to management promptly.
• Address residents' concerns and follow up as needed.
• Prepare am/pm/overnight reports and handover notes.

Connaissances

Customer service

Timekeeping

English fluency

Guest relations

Description du poste

We are working with a leading residential development to find a professional and service driven Concierge to join their team based in Liverpool. This is an ongoing temporary position with night shifts (timings: 4pm to 11pm or 11pm to 8am).

Start: ASAP

Key Duties:

• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and reviewing CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Report any incidents, problems, or complaints to the appropriate manager promptly.
• Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues.

Requirements:

• Experience in Residential or 5* Hotels.
• Reliable and great timekeeping.
• Immaculate presentation and dress.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative