Customer Liaison Officer

The Alliance; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

The Alliance is seeking a Customer Liaison Officer to be the main contact for customers during home improvement projects. You will build strong relationships, coordinate appointments and visits, and keep customers informed and supported throughout the process.

The role involves travelling across communities; a full driving licence and access to a vehicle or alternative transport are required. DBS checks are anticipated as part of safeguarding.

Qualifications

• Previous experience in a customer-facing, tenant liaison or customer experience role is desirable.
• Experience with Housing Associations and in Social Housing/Construction is desirable.
• Willingness to travel across communities and attend customer visits.

Responsibilities

• Act as the main point of contact for customers throughout the delivery of home improvements.
• Coordinate appointments and maintain accurate records while keeping customers informed and supported.
• Conduct customer visits to address queries and collect feedback to support satisfaction monitoring.
• Travel across communities as required to meet role requirements.

Skills

Customer-facing

Tenant liaison

Relationship building

Appointment coordination

Record keeping

Time management

DBS check

Job description

We are looking for our next Customer Liaison Officer, who will act as the main point of contact for customers throughout the delivery of improvements to their homes. You will be pivotal in delivering our mission, to create great places to live that our customers are proud to call home. Building strong relationships with our customers, you will be coordinating appointments and maintaining accurate records whilst keeping customers informed and supported throughout the process. Where needed, you will conduct customer visits to address any queries they may have and collate customer feedback to support our customer satisfaction monitoring. This is an opportunity to help shape and develop a new role within the organisation while working within a supportive team environment., As this role involves travelling across our communities, you'll need a full driving licence and access to a vehicle or an alternative means of transport that enables you to meet the requirements of the role. We do need to seek Head of Area approval. At Alliance, we create places our customers are proud to call home. Across more than 7,000 homes, our teams care deeply about the people and communities we support. We want our customers to feel they belong, feel safe and have the opportunity to thrive. We're a purpose-led organisation with a strong performance culture, where colleagues are supported to bring their best every day. We call this being on your A-Game, using the right mindset and skills to deliver great outcomes for customers, colleagues and stakeholders, with compassion and care. Our A-Game standards outline the behaviours we ask our colleagues to live by:

• We are all about the customer With previous experience in a customer-facing, tenant liaison or customer experience role, you will know how to handle customer enquiries and complaints.
• You will be comfortable communicating with a range of customers, building positive working relationships and helping to resolve issues when they arise. You'll be able to organise your workload, manage competing tasks and meet agreed deadlines, with support from your manager where required. Experience of working with Housing Associations and in Social Housing/Construction is desirable, but not essential. The successful candidate will be subject to a satisfactory Enhanced DBS check.