Customer Liaison & Homes Improvement Coordinator

The Alliance; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

The Alliance is seeking a Customer Liaison Officer to be the main contact for customers during home improvement projects. You will build strong relationships, coordinate appointments and visits, and keep customers informed and supported throughout the process.

The role involves travelling across communities; a full driving licence and access to a vehicle or alternative transport are required. DBS checks are anticipated as part of safeguarding.

Qualifications

• Previous experience in a customer-facing, tenant liaison or customer experience role is desirable.
• Experience with Housing Associations and in Social Housing/Construction is desirable.
• Willingness to travel across communities and attend customer visits.

Responsibilities

• Act as the main point of contact for customers throughout the delivery of home improvements.
• Coordinate appointments and maintain accurate records while keeping customers informed and supported.
• Conduct customer visits to address queries and collect feedback to support satisfaction monitoring.
• Travel across communities as required to meet role requirements.

Skills

Customer-facing

Tenant liaison

Relationship building

Appointment coordination

Record keeping

Time management

DBS check

Job description

The Alliance is seeking a Customer Liaison Officer to be the main contact for customers during home improvement projects. You will build strong relationships, coordinate appointments and visits, and keep customers informed and supported throughout the process.

The role involves travelling across communities; a full driving licence and access to a vehicle or alternative transport are required. DBS checks are anticipated as part of safeguarding.