Resident Experience Liaison & Customer Advocate

Mears Group PLC; Peterborough; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company Sick Pay

Life Assurance

Pension contribution

25 days annual leave

Employee Assistance Programme

Cycle to Work

Share save scheme

Job summary

Mears Group PLC in Peterborough is looking for a Customer Liaison Officer to sit between residents, the Council and operations during planned and responsive maintenance works. You will handle enquiries and complaints and promote resident engagement while supporting social value initiatives.

The role is full-time, permanent, 42.5 hours per week, with an annual salary of up to £28,186.33. This position requires a UK driving licence and a commitment to quality service.

Qualifications

• Experience in a customer facing role with duties similar to the listed responsibilities.
• Proactive in supporting colleagues, sharing knowledge and contributing to team objectives.
• Ability to manage enquiries, resolve issues promptly and maintain customer satisfaction.

Responsibilities

• Act as ambassador for Mears and the Council and support customer engagement across all work streams.
• Coordinate with the Council on resident engagement programmes and attend meetings as needed.
• Ensure appropriate consultation and communication with residents in homes or events; be a contact during planned works.

Skills

Customer facing experience

Communication skills

Enquiries handling

Team collaboration

Driving licence

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Mears Group PLC in Peterborough is looking for a Customer Liaison Officer to sit between residents, the Council and operations during planned and responsive maintenance works. You will handle enquiries and complaints and promote resident engagement while supporting social value initiatives.

The role is full-time, permanent, 42.5 hours per week, with an annual salary of up to £28,186.33. This position requires a UK driving licence and a commitment to quality service.