Resident Experience & Events Coordinator

We are Found Ltd; Manchester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Life Assurance

Gym membership discounts

Cycle to work

Job summary

We are Found Ltd is seeking personable, proactive residents relations professionals for an on-site role at Victoria Riverside, Red Bank in Manchester. You will be the face of the community, handling queries, coordinating maintenance, and supporting events to create a welcoming living experience.

Hours are 37 per week with shifts starting from 6:30am to 9:30pm. 25 days of annual leave, Life Assurance, gym membership discounts, cycle-to-work and paid voluntary work are among the benefits.

Qualifications

• Experience in delivering customer service in a residential or hospitality setting.

Responsibilities

• Resident Relations: Handle complaints, feedback, and queries promptly, ensuring high satisfaction and a positive living experience.
• Community Engagement: Build strong connections with residents and support the planning and delivery of community events.
• Property Standards: Maintain a clean, safe, and well-presented property through regular checks and hands-on support.
• Event & Brand Support: Assist with onsite events and initiatives that enhance resident experience and strengthen brand reputation.
• Problem Solving: Tackle issues proactively, adapt quickly, and contribute ideas to improve operations and service delivery.
• Administration & Compliance: Manage paperwork, records, and ensure adherence to health, safety, and confidentiality standards.
• Maintenance Coordination: Respond to maintenance requests and support smooth apartment operations.
• Brand Ambassador: Represent the brand consistently and professionally in all resident interactions and public reviews.

Job description

We are Found Ltd is seeking personable, proactive residents relations professionals for an on-site role at Victoria Riverside, Red Bank in Manchester. You will be the face of the community, handling queries, coordinating maintenance, and supporting events to create a welcoming living experience.

Hours are 37 per week with shifts starting from 6:30am to 9:30pm. 25 days of annual leave, Life Assurance, gym membership discounts, cycle-to-work and paid voluntary work are among the benefits.