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We are Found Ltd; Manchester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Life Assurance

Gym membership discounts

Cycle to work

Job summary

We are Found Ltd is seeking personable, proactive residents relations professionals for an on-site role at Victoria Riverside, Red Bank in Manchester. You will be the face of the community, handling queries, coordinating maintenance, and supporting events to create a welcoming living experience.

Hours are 37 per week with shifts starting from 6:30am to 9:30pm. 25 days of annual leave, Life Assurance, gym membership discounts, cycle-to-work and paid voluntary work are among the benefits.

Qualifications

• Experience in delivering customer service in a residential or hospitality setting.

Responsibilities

• Resident Relations: Handle complaints, feedback, and queries promptly, ensuring high satisfaction and a positive living experience.
• Community Engagement: Build strong connections with residents and support the planning and delivery of community events.
• Property Standards: Maintain a clean, safe, and well-presented property through regular checks and hands-on support.
• Event & Brand Support: Assist with onsite events and initiatives that enhance resident experience and strengthen brand reputation.
• Problem Solving: Tackle issues proactively, adapt quickly, and contribute ideas to improve operations and service delivery.
• Administration & Compliance: Manage paperwork, records, and ensure adherence to health, safety, and confidentiality standards.
• Maintenance Coordination: Respond to maintenance requests and support smooth apartment operations.
• Brand Ambassador: Represent the brand consistently and professionally in all resident interactions and public reviews.

Job description

Location: Victoria Riverside, Red Bank - M4 2AD

Hours: 37 hours a week on average

Shifts: Starting from either 6:30am, 9am, 11am, 3pm - latest finish 9:30pm

The Company:

Found is the exclusive operator for UK developer FEC. We’re on a mission to become no.1, experience led, brand-centric 360 lifestyle operator in the UK. Not just for a ‘time in life’, but for a lifetime. If that sounds like your thing, keep reading.

We’re actually pretty special… Found is the only operator working across residential and commercial markets, from property and asset management to lettings, estates, and green spaces. We live and breathe experience-led living, sweating the small stuff so that every customer interaction adds value.

Why? Above all else, for experience.

The Role:

We are looking for standout team members who have a true passion for delivering exceptional customer service and creating unforgettable living experiences for our residents. The perfect candidate thrives under pressure, fostering a positive and welcoming community atmosphere. They will be there for our residents, handling any communication and supporting with our community events.

• Resident Relations: Handle complaints, feedback, and queries promptly, ensuring high satisfaction and a positive living experience.
• Community Engagement: Build strong connections with residents and support the planning and delivery of community events.
• Property Standards: Maintain a clean, safe, and well-presented property through regular checks and hands-on support.
• Event & Brand Support: Assist with onsite events and initiatives that enhance resident experience and strengthen brand reputation.
• Problem Solving: Tackle issues proactively, adapt quickly, and contribute ideas to improve operations and service delivery.
• Administration & Compliance: Manage paperwork, records, and ensure adherence to health, safety, and confidentiality standards.
• Maintenance Coordination: Respond to maintenance requests and support smooth apartment operations.
• Brand Ambassador: Represent the brand consistently and professionally in all resident interactions and public reviews.

What's in it for You:

As much as we want you to love working with us, we don’t expect you to do it for nothing, here is what’s in it for you.

• 25 days annual leave, increasing with employment
• Life Assurance
• Voluntary benefits including gym membership discounts and cycle to work
• Paid voluntary work

It is the Company's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.

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