Resident Experience Coordinator (Admin & Data)

Ad Warrior Ltd; Greater London; On-site; GBP 32,000 - 33,000; Full time

Job summary

Poplar HARCA, based in East London, is seeking a Resident Experience Assistant to support the Head of Resident Experience and deliver timely administrative services. You will manage data, respond to requests, and help ensure high resident satisfaction.

The role requires proficiency in MS Word, Excel and Outlook, numerical data handling, and experience in similar environments; knowledge of repairs in social housing is desirable. The position is permanent, full-time (35 hours per week) in Poplar.

Qualifications

• Requires proficiency with MS Word, Excel and Outlook.
• Ability to understand and apply numerical data.
• Experience in a similar role with comparable responsibilities.
• Desirable: experience in repairs within social housing.
• Experience updating systems, databases and trackers.

Responsibilities

• Update systems, databases and trackers accurately, and in timely manner
• Collate information for complaints and access cases
• Organise, interrogate, and update data in accordance with Poplar HARCA's policies and procedures
• Raise orders in line with the organisation's policies, procedures and obligations
• Liaise with residents, internal teams, contractors and solicitors
• Respond to emails and administrative service requests from contractors, suppliers, solicitors and colleagues
• Prepare routine correspondence, ensuring that replies are chased and monitored effectively
• Organise and log incoming correspondence

Skills

MS Word

Excel

Outlook

Numerical data

Similar role

Social housing repairs

Job description

Poplar HARCA, based in East London, is seeking a Resident Experience Assistant to support the Head of Resident Experience and deliver timely administrative services. You will manage data, respond to requests, and help ensure high resident satisfaction.

The role requires proficiency in MS Word, Excel and Outlook, numerical data handling, and experience in similar environments; knowledge of repairs in social housing is desirable. The position is permanent, full-time (35 hours per week) in Poplar.