Student Living: Resident Experience Advisor

MCR Property Group Ltd; Preston; On-site; GBP 22,000 - 29,000; Full time

Job summary

Flow Student is seeking a Customer Service Assistant for our Preston site to deliver an outstanding resident experience, act as the first point of contact for students and visitors, and support day-to-day operations with a friendly, solution-focused approach.

You will build relationships with residents, handle enquiries, support rent administration and arrears communications, and maintain accurate records to help the site run smoothly and compliantly.

Qualifications

• Previous experience within a customer service, administration, hospitality, residential, or similar customer-facing environment
• Excellent communication and interpersonal skills with the ability to build strong relationships
• A professional, approachable, and empathetic approach when supporting residents
• Strong organisational skills with the ability to manage multiple priorities effectively
• Good IT skills with confidence using systems, databases, and Microsoft Office applications
• Ability to handle sensitive situations with professionalism and discretion
• Experience within PBSA, student accommodation, property management, or hospitality is desirable but not essential
• Experience supporting rent, payments, arrears, or administrative processes would be advantageous

Responsibilities

• Act as the first point of contact for students, providing a welcoming and professional customer service experience
• Respond to resident enquiries, requests, and complaints promptly, ensuring issues are resolved effectively or escalated appropriately
• Build positive relationships with students to improve satisfaction, encourage re-bookings, and create a strong sense of community
• Support arrivals, departures, room inspections, and key student accommodation processes
• Maintain accurate student records and update information within internal systems
• Complete administrative tasks including reporting, correspondence, and document management
• Support rent collection activity, including monitoring accounts, assisting with arrears communications, and liaising with guarantors where required
• Support the delivery of resident engagement activities, events, and community initiatives
• Promote a safe, inclusive, and positive living environment for all residents
• Identify and appropriately escalated safeguarding, welfare, health and safety, or compliance concerns
• Support audits, inspections, and compliance checks to ensure site standards are maintained
• Ensure all activities are completed in line with GDPR and company policies

Job description

Flow Student is seeking a Customer Service Assistant for our Preston site to deliver an outstanding resident experience, act as the first point of contact for students and visitors, and support day-to-day operations with a friendly, solution-focused approach.

You will build relationships with residents, handle enquiries, support rent administration and arrears communications, and maintain accurate records to help the site run smoothly and compliantly.