Resident Engagement Officer

CIH International Housing Group; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Resident Engagement Officer to join their Neighbourhoods Team. This rewarding role involves empowering tenants and enhancing their involvement in housing services. You will work closely with residents, facilitating communication and setting up groups to ensure their voices are heard. The position offers great benefits, including a generous holiday allowance and a strong pension scheme. If you're passionate about community development and making a difference in people's lives, this opportunity could be the perfect fit for you.

Benefits

28 days annual leave

Excellent pension scheme

Family friendly policies

Employee benefits programme

Salary sacrifice car scheme

Blue Light Card discounts

Qualifications

• Experience in tenant-focused roles or community development.
• Knowledge of the Tenant Involvement and Empowerment standard.

Responsibilities

• Empower tenants to actively participate in housing service decisions.
• Develop and implement initiatives to engage residents.

Skills

Tenant Engagement

Community Development

Communication Skills

Organizational Skills

Empathy

Education

CiH Level 3 Qualification

Job description

Job Introduction

We're offering an interesting and rewarding role for a Resident Engagement Officer in our Neighbourhoods Team.

You'll be responsible for working with our tenants, empowering them to have a voice in how we develop and manage our housing service and properties. We want to exceed people's expectations about what it means to engage with us as their landlord.

You'll communicate with tenants, set up new tenant groups, and develop and implement new initiatives to engage local people. You'll provide advice and guidance to Resident Associations and support the development of new associations across the city.

Some of this work will be done in the evening or at weekends, as we like to hold events for tenants at times that suit them best.

Ideally, you'll have some experience working with residents or similar groups and you'll understand the requirements and challenges of the Government's Social Housing White Paper.

In return, you'll join a supportive and professional team, as well as an employer with excellent training and personal development opportunities and a range of other benefits including an enhanced pension. A DBS check is required for this role.

This is a site-based role.

Interviews will be held on 23 and 30 May 2025.

Main Responsibility

• Empower and encourage tenants so that they have the information and skills to actively participate, including the delivery and/or sourcing of training and other capacity building initiatives.
• Able to use resources efficiently and effectively in line with Council guidelines, whilst monitoring and measuring the success of involvement activities. The role will ensure MKCC meets the required consumer standards and future consumer measurables of our performance across all aspects of work.
• Working collaboratively across teams to support the development and implementation of surveys and consultations, encouraging tenant participation.
• Identify, develop and implement new and innovative approaches to resident involvement to encourage the involvement of residents from diverse and wide-ranging backgrounds particularly those who are harder to reach.
• Support residents' associations across Milton Keynes, offering advice and guidance, including attendance at their meetings.
• Processing Health checks and funding, maintaining clear and comprehensive records.
• Have a genuine commitment to customer care, be self-motivated and well organised, able to work on your own initiative and as part of a team, with the ability to work flexibly and outside of normal office hours as required.

The Ideal Candidate

• A working and practised knowledge of the Tenant Involvement and Empowerment standard, a good understanding of the Government's Social Housing White Paper, and the consumer standards.
• A CiH level 3 qualification or equivalent or be willing to work towards one.
• Demonstrable experience of working in a tenant focused or community development role either within a Local Authority, Registered Provider of Social Housing (Housing Association) or another tenant focused environment.
• Demonstrating an empathic and considered approach regarding resident involvement from a wide spectrum of people, with ability to adapt communication style to suit different situations.
• Able to understand the political, social, and economic drivers and their impact on residents' lives, using this knowledge to interact with residents and communities and ultimately drive-up Resident Involvement.
• The role requires extensive travel around the area of Milton Keynes and own means of transports is essential. A full UK driving licence, evidence of the driving licence and vehicle insurance with business insurance will be required from the candidate should they be offered this position. Without this documentation the candidate will not be appointable.

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes

Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.

If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.