Resident Engagement & Housing Specialist (Hybrid)

Premier; Watford; Hybrid; GBP 30.000 - 36.000; Vollzeit

Zusammenfassung

Premier in Watford, Hertfordshire, is seeking a Housing & Resident Engagement Officer to strengthen links between residents, housing teams and support providers. The role is hybrid, full-time, with a salary up to £33,000 plus benefits, offering a varied remit across engagement, tenancy support and resident wellbeing.

The successful candidate will build relationships, coordinate activities, handle complaints, respond to anti-social behaviour, and help communicate with residents while contributing

Qualifikationen

• Experience in supported housing or working with vulnerable tenants.
• Knowledge of housing legislation and tenancy law.

Aufgaben

• Build positive relationships with residents across housing services.
• Coordinate resident engagement activities, meetings and forums.
• Manage complaints and compliments through to resolution.
• Respond to reports of anti-social behaviour and work toward outcomes.
• Support tenancy management activities, including warnings and possession processes.
• Produce resident communications, newsletters and engagement materials.
• Collaborate with care providers, local authorities and partner agencies.
• Maintain accurate housing records and resident information.
• Analyze resident feedback and performance data to identify service improvements.

Kenntnisse

Experience in supported housing

Housing legislation knowledge

Jobbeschreibung

Premier in Watford, Hertfordshire, is seeking a Housing & Resident Engagement Officer to strengthen links between residents, housing teams and support providers. The role is hybrid, full-time, with a salary up to £33,000 plus benefits, offering a varied remit across engagement, tenancy support and resident wellbeing.

The successful candidate will build relationships, coordinate activities, handle complaints, respond to anti-social behaviour, and help communicate with residents while contributing