Resident Engagement Officer

Wiltshire Council; Salisbury; Hybrid; GBP 33,000 - 35,000; Full time

Job summary

Wiltshire Council is seeking a Resident Engagement Officer to join the Housing Operations team in Salisbury. You will implement the resident engagement strategy, engage with tenants and support their involvement to improve services, recruit and train tenant volunteers, and lead in promoting resident participation across communities.

Hybrid working is offered; occasional evenings and weekends may be required for housing events.

Qualifications

• HNC / NVQ4 or CIH qualification or equivalent experience.
• Specialist knowledge of resident engagement, community development, regulatory standards and statutory frameworks in relation to resident engagement.
• Excellent communication skills with proven ability to co-ordinate projects and meetings and meet deadlines.

Responsibilities

• Recruit, train and monitor tenant volunteers for various projects.
• Innovate creative ways to engage residents and promote participation.
• Lead in maintaining an Involvement Register and organise meetings/drop-ins out in the community.
• Occasionally work evenings and weekends for Housing Management and Partnership events.

Skills

Excellent communication skills

Project coordination

Meetings coordination

Education

HNC / NVQ4 or CIH qualification

Job description

Job Description

Salary: £32,578 - £34,811 per annum

Hours per week: 37 hours

Interview date: Week Commencing 23 November 2026

An exciting opportunity is available for an enthusiastic, professional team player to join the Housing Operations team as a Resident Engagement Officer. As a Resident Engagement Officer you will play an essential role in implementing the resident engagement strategy, engaging with and supporting tenants, encouraging their involvement to bring about change in the services provided.

Your responsibilities will include recruiting, training and monitoring tenant volunteers for various projects, innovating creative new ways to engage with residents, leading your designated area in promoting mechanisms for resident participation; including keeping an Involvement Register, and holding meetings and drop-in sessions out in the community.

This role does at times require occasional evening and weekend working for Housing Management and Partnership events, so some flexibility is essential.

Our ideal candidate will hold either a HNC / NVQ4 in a related field or a Chartered Institute of Housing (CIH) qualification or be able to demonstrate equivalent experience in the field. Specialist knowledge of resident engagement, community development, regulatory standards and statutory frameworks in relation to resident engagement, will be essential. You should possess excellent communication skills, with proven ability to co-ordinate projects and meetings and you should be able to work to deadlines whilst delivering to a high standard.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Jamie Peters, Housing Income Manager, [e-mail]

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.