Housing & Resident Engagement Officer

Sellick Partnership; Watford; Híbrido; GBP 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Benefits package

Career development opportunities

Descripción de la vacante

Sellick Partnership is partnering with a growing housing and support provider in Watford to appoint a Housing and Resident Engagement Officer. The role combines engagement, housing and community-focused responsibilities to ensure residents feel heard and supported.

Hybrid working and a comprehensive benefits package are offered. The successful candidate will liaise with residents, housing teams and partner agencies, coordinate engagement activities, handle complaints, and contribute to tenancy

Formación

• Experience within supported housing or working with vulnerable tenants.
• Knowledge of housing legislation and tenancy law.

Responsabilidades

• Build positive relationships with residents across a portfolio of housing services.
• Coordinate resident engagement activities, meetings and forums.
• Manage complaints and compliments through to resolution.
• Respond to reports of anti-social behaviour and work towards effective outcomes.
• Support tenancy management activity, including warnings and possession processes.
• Produce resident communications, newsletters and engagement materials.
• Work closely with care providers, local authorities and partner agencies.
• Maintain accurate housing records and resident information.
• Analyse resident feedback and performance data to identify service improvements.

Conocimientos

Resident engagement

Tenant support

Stakeholder liaison

Descripción del empleo

Housing and Resident Engagement Officer

Watford, Hertfordshire - Hybrid

Full-time

Up to £33,000~ + Benefits

Are you passionate about delivering excellent resident services and creating positive communities?

Sellick Partnership is collaborating with a growing housing and support provider seeking a proactive Housing & Resident Engagement Officer to join their team

This is a varied and rewarding role where you'll act as the key link between residents, housing teams and support providers, ensuring residents feel heard, supported and engaged.

As a Housing and Resident Engagement Officer your role will involve:

• Building positive relationships with residents across a portfolio of housing services
• Coordinating resident engagement activities, meetings and forums
• Managing complaints and compliments through to resolution
• Responding to reports of anti-social behaviour and working towards effective outcomes
• Supporting tenancy management activity, including warnings and possession processes
• Producing resident communications, newsletters and engagement materials
• Working closely with care providers, local authorities and partner agencies
• Maintaining accurate housing records and resident information
• Analysing resident feedback and performance data to identify service improvements

About you:

• Experience within supported housing or working with vulnerable tenants
• Knowledge of housing legislation and tenancy law

What's on Offer at this Housing organisation:

• Opportunity to make a genuine impact on resident experience
• Diverse role combining engagement, housing and community-focused responsibilities
• Supportive and collaborative working environment
• Career development opportunities within a growing organisation

This opportunity would suit an experienced Housing Officer, Scheme Manager, Supported Housing Officer or Resident Services professional looking for a role with a broad remit across community engagement, tenancy support and resident wellbeing.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.