Housing Officer (Hybrid)

ESSENTIAL EMPLOYMENT LTD; Stoke-on-Trent; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking a Housing Officer for a hybrid role in Stoke-on-Trent. The post involves tenancy management, ASB handling, tenancy support referrals, rent arrears recovery, and engagement with tenants and partner agencies.

The position is a full-time temporary contract with a flexible office/patch-based schedule. The role requires proactive housing management with emphasis on compliance, communication with internal teams and external agencies, and ability to work outside

Responsibilities

• To provide housing management services with a designated work area including:
• Tenancy management
• Management of anti-social behaviour
• Identification of Tenancy support, advice and referral to appropriate agencies
• Tenant consultation and participation
• Recovery of rent arrears and maximisation of rental and other income for all services
• To manage cases, maintain a direct involvement, identify the factors and develop appropriate actions in line with the priorities and practices of the client.
• To keep abreast of all relevant legislation.
• To contribute to the overall performance of the Directorate through personal performance, co-operation with other groups and in support of initiatives as approved by the Strategic Manager – Housing Management.
• Establish and maintain good lines of communication within the housing team, the client and with outside agencies concerning matters relating to the area and services managed.
• Attend meetings and undertake relevant actions and visits out of office hours as required.
• Be effective and efficient in the provision of comprehensive landlord functions giving general advice and assistance to tenants, leaseholders and all residents.
• To receive and respond to ASB and tenancy and estate management issues and develop appropriate solutions in line with the policies, priorities and practices.
• To assist in identifying tenancy support needs and make relevant referrals to appropriate agencies.

Job description

Housing Officer (Hybrid) needed in Stoke on Trent, £19.47phPAYE - Reference: 5303976

Hybrid working but a minimum of at least 50% on patch and working from the office.

• To provide housing management services with a designated work area including:
• Tenancy management
• Management of anti-social behaviour
• Identification of Tenancy support, advice and referral to appropriate agencies
• Tenant consultation and participation
• Recovery of rent arrears and maximisation of rental and other income for all services
• To manage cases, maintain a direct involvement, identify the factors and develop appropriate actions in line with the priorities and practices of the client.
• To keep abreast of all relevant legislation.
• To contribute to the overall performance of the Directorate through personal performance, co-operation with other groups and in support of initiatives as approved by the Strategic Manager – Housing Management.
• Establish and maintain good lines of communication within the housing team, the client and with outside agencies concerning matters relating to the area and services managed.
• Attend meetings and undertake relevant actions and visits out of office hours as required.
• Be effective and efficient in the provision of comprehensive landlord functions giving general advice and assistance to tenants, leaseholders and all residents.
• To receive and respond to ASB and tenancy and estate management issues and develop appropriate solutions in line with the policies, priorities and practices.
• To assist in identifying tenancy support needs and make relevant referrals to appropriate agencies.

This is aFull time role on atemporary contract basis

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.