Housing & Resident Engagement Officer

Premier; Watford; Hybrid; GBP 30.000 - 36.000; Vollzeit

Zusammenfassung

Premier in Watford, Hertfordshire, is seeking a Housing & Resident Engagement Officer to strengthen links between residents, housing teams and support providers. The role is hybrid, full-time, with a salary up to £33,000 plus benefits, offering a varied remit across engagement, tenancy support and resident wellbeing.

The successful candidate will build relationships, coordinate activities, handle complaints, respond to anti-social behaviour, and help communicate with residents while contributing

Qualifikationen

• Experience in supported housing or working with vulnerable tenants.
• Knowledge of housing legislation and tenancy law.

Aufgaben

• Build positive relationships with residents across housing services.
• Coordinate resident engagement activities, meetings and forums.
• Manage complaints and compliments through to resolution.
• Respond to reports of anti-social behaviour and work toward outcomes.
• Support tenancy management activities, including warnings and possession processes.
• Produce resident communications, newsletters and engagement materials.
• Collaborate with care providers, local authorities and partner agencies.
• Maintain accurate housing records and resident information.
• Analyze resident feedback and performance data to identify service improvements.

Kenntnisse

Experience in supported housing

Housing legislation knowledge

Jobbeschreibung

11 Nov, 2026# Housing & Resident Engagement Officer£29,064 - £33,216 yearly* CV-Library* Watford, HertfordshirePermanent Charity### Job DescriptionHousing and Resident Engagement OfficerWatford, Hertfordshire - HybridFull-timeUp to £33,000~ + BenefitsAre you passionate about delivering excellent resident services and creating positive communities?Sellick Partnership is collaborating with a growing housing and support provider seeking a proactive Housing & Resident Engagement Officer to join their teamThis is a varied and rewarding role where you'll act as the key link between residents, housing teams and support providers, ensuring residents feel heard, supported and engaged.As a Housing and Resident Engagement Officer your role will involve:Building positive relationships with residents across a portfolio of housing servicesCoordinating resident engagement activities, meetings and forumsManaging complaints and compliments through to resolutionResponding to reports of anti-social behaviour and working towards effective outcomesSupporting tenancy management activity, including warnings and possession processesProducing resident communications, newsletters and engagement materialsWorking closely with care providers, local authorities and partner agenciesMaintaining accurate housing records and resident informationAnalysing resident feedback and performance data to identify service improvementsAbout you:Experience within supported housing or working with vulnerable tenantsKnowledge of housing legislation and tenancy lawWhat's on Offer at this Housing organisation:Opportunity to make a genuine impact on resident experienceDiverse role combining engagement, housing and community-focused responsibilitiesSupportive and collaborative working environmentCareer development opportunities within a growing organisation This opportunity would suit an experienced Housing Officer, Scheme Manager, Supported Housing Officer or Resident Services professional looking for a role with a broad remit across community engagement, tenancy support and resident wellbeing.If you are interested in working as Housing and Resident Liaison Officer, please click \"apply now.\" For a confidential discussion, please contact Ebony Simpson at Sellick Partnership in the Derby Office today.Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website