Resident Engagement Specialist (Hybrid Role)

Wiltshire Council; Salisbury; Hybrid; GBP 33,000 - 35,000; Full time

Job summary

Wiltshire Council is seeking a Resident Engagement Officer to join the Housing Operations team in Salisbury. You will implement the resident engagement strategy, engage with tenants and support their involvement to improve services, recruit and train tenant volunteers, and lead in promoting resident participation across communities.

Hybrid working is offered; occasional evenings and weekends may be required for housing events.

Qualifications

• HNC / NVQ4 or CIH qualification or equivalent experience.
• Specialist knowledge of resident engagement, community development, regulatory standards and statutory frameworks in relation to resident engagement.
• Excellent communication skills with proven ability to co-ordinate projects and meetings and meet deadlines.

Responsibilities

• Recruit, train and monitor tenant volunteers for various projects.
• Innovate creative ways to engage residents and promote participation.
• Lead in maintaining an Involvement Register and organise meetings/drop-ins out in the community.
• Occasionally work evenings and weekends for Housing Management and Partnership events.

Skills

Excellent communication skills

Project coordination

Meetings coordination

Education

HNC / NVQ4 or CIH qualification

Job description

Wiltshire Council is seeking a Resident Engagement Officer to join the Housing Operations team in Salisbury. You will implement the resident engagement strategy, engage with tenants and support their involvement to improve services, recruit and train tenant volunteers, and lead in promoting resident participation across communities.

Hybrid working is offered; occasional evenings and weekends may be required for housing events.