Resident Advisor - Student Accommodation

Pertemps London; Wembley; On-site; GBP 17,000 - 22,000; Full time

Job summary

Pertemps London is seeking a temporary Resident Advisor at our Wembley site. The role involves front‑of‑house duties, delivering customer service via email, phone and in person, and supporting check‑in/check‑out processes.

The position is full‑time on a temporary basis, starting ASAP, with shifts across 7 days per week. The ideal candidate will have front‑of‑house experience, strong communication skills, and proficiency with Microsoft Office and IT systems.

Qualifications

• Front‑of‑house experience in a customer‑facing role.
• Customer service experience in a people‑focused environment.
• Confidence using Microsoft Office and general IT systems.
• Strong ability to handle queries and provide appropriate solutions.
• Clear, confident verbal and written communication.
• Excellent organisation and time‑management.

Responsibilities

• Support the check‑in and check‑out process.
• Ensure rooms are clean, prepared and ready for new arrivals.
• Assist residents with luggage and general enquiries.
• Maintain a welcoming, professional and efficient front‑of‑house environment.

Skills

Front‑of‑house experience

Customer service experience

Microsoft Office

IT systems

Communication skills

Organisational skills

Tools

Microsoft Office

IT systems

Job description

Resident Advisor – £12.71 per hour – Temporary – Student Accommodation Wembley

A leading student accommodation provider is seeking a temporary Resident Advisor to support operations at their site in Wembley.

This is a full time temporary role to start ASAP working shifts across 7 days per week, paid at £12.71 per hour.

About the Role

The Resident Advisor will act as the first point of contact for residents, delivering exceptional customer service via email, phone and face‑to‑face. Responsibilities include:

• Supporting the check‑in and check‑out process
• Ensuring rooms are clean, prepared and ready for new arrivals
• Assisting residents with luggage and general enquiries
• Maintaining a welcoming, professional and efficient front‑of‑house environment

About You

The ideal Resident Advisor will bring:

• Front‑of‑house experience in a customer‑facing role
• Customer service experience in a people‑focused environment
• Confidence using Microsoft Office and general IT systems
• Strong ability to handle queries and provide appropriate solutions
• Clear, confident verbal and written communication
• Excellent organisation and time‑management
• Ability to work independently and proactively
• A polite, friendly and approachable manner
• Strong interpersonal skills